Senior Robotics Field Service Technician

Join us on the journey to help build the world using applied robotics and AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.

Novarc Technologies is looking for a skilled and experienced Senior Robotics Field Service Technician to join our growing team and support the production of our cobots.

Summary: As a Senior Robotics Field Service Technician, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc’s NovAI systems are installed, commissioned, and handed over at client sites.

What we offer:

• Competitive Compensation: The potential to earn up to $150,000 through bonuses and overtime.

• Career Growth: This role offers exciting advancement opportunities, such as building and mentoring a new team, as we are in the process of establishing a new division.

• Paid Time Off: Generous PTO policy that includes holidays, vacation days, and personal days.

• Comprehensive Benefits Package: Health insurance coverage for individuals and families, including medical, and dental.

• Professional Development: Employer-paid training program to support your ongoing learning and development.

• Additional Benefits: $500 PPE budget to ensure your safety on the job; $500 Health account.

• Technological Innovation: Work with state-of-the-art equipment and cutting-edge technology in the field of welding automation.

Work Environment: This position requires 25% - 75% travel, primarily within North America and occasionally globally. Travel expenses are covered, and technicians will have the opportunity to be home every weekend.

Duties and Responsibilities

• System Deployment & Commissioning: Lead the end-to-end installation, mechanical/electrical commissioning, and handover of NovAI robotic welding systems (including Miller, Aubo, UR, Fanuc, ABB, and Yaskawa).

• Technical Bridge: Act as the primary technical bridge between engineering, product, and the Customer Operations team, ensuring product rollouts and solutions are well delivered to and understood by the Customer Operations team.

• Technical Support & Troubleshooting: Act as the primary technical point of contact for clients; provide on-site and remote support for robotic motion issues, calibration drift, and communication protocols.

• Integration & Automation: Collaborate with AI and Controls teams to integrate PLC programming (Omron, Allen-Bradley, Siemens) and I/O mapping into welding processes.

• Project & Site Management: Coordinate site readiness with clients, manage subcontractors/vendors, and develop documentation for workflow processes.

• Safety & Compliance: Establish and enforce robotic safety protocols and ensure all welding activities comply with relevant industry and environmental regulations.

• Field Travel: Willingness to travel up to 75% of the time, primarily within North America with potential international assignments.

• Strategic Communication: High-level verbal and written communication skills; must be able to effectively translate complex technical issues for cross-functional teams, management, and customers.

Qualifications and Experience

• Professional Experience: 10+ years as a robotic integrator in industrial automation, with at least 5 years specifically in robotic welding and 3 years in commissioning.

• Robotic Expertise: Advanced proficiency in robotic arm programming and calibration (TCP, base frames, multi-robot sync, and external axes - positioners, tracks, turntables) for ABB, FANUC, and Yaskawa.

• Welding & Hardware Knowledge: Deep experience with robotic welding processes (GMAW/MIG, FCAW, SAW, Pulse), welding power sources (Fronius, Lincoln, Miller) and cell equipment (positioners, torch cleaners)

• Path-finding & Seam-tracking Technologies: 1D/2D/3D laser scanners, structured light sensors; brands like Servo-Robot, Scansonic, Meta Vision, Laser Vision Systems, Mech-Mind

• Technical Literacy: Ability to read/interpret electrical schematics, mechanical drawings, P&IDs, and robot cell layouts; highly trained in electrical control systems.

• Education: College Advanced Diploma or equivalent in Robotics, Welding, or a related technical field.

• Self Management: Proven ability to work independently at customer sites, lead technical resolutions under pressure, and maintain a positive, solution-oriented attitude.

Nice to Have:

• Advanced Programming: Experience with offline robot programming/simulation tools (Octopuz, Virtual Components, RoboDK, Robomaster, ABB RobotStudio, FANUC ROBOGUIDE.) and custom post-processor development.

• Specialized Knowledge: Understanding of welding metallurgy, WPS/WPQR standards, and AWS/CWB codes.

• Technical Environment: Familiarity with Linux OS, digital twin workflows, and simulation-driven cell validation.

• Project Leadership: Experience leading field teams, managing large deployment projects, or working within heavy fabrication industries (shipbuilding, pressure vessels).

About Novarc Technologies:

Novarc Technologies is a full-stack robotics company specializing in the design and manufacturing of cobots and AI-based machine vision solutions for autonomous welding. Novarc’s Spool Welding Robot (SWR) is the world’s first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc’s team is dedicated to solving challenging welding automation problems that improve customers’ bottom line. 

Why Novarc:

• Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.

• Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.

• Best People - Our team is made up of talented, intelligent, and hardworking people.

• Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.

We are excited to invite you to join our growing team for this amazing journey!

"Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment of to the intended employment of that person. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation."