SERVICE - SERVICE SOLUTIONS SPECIALIST

Job Title: Service Solutions Specialist

Location: Rock Hill, SC | ON-SITE

Job Type: Full-time

Benefits: 401K/Retirement plans, medical/dental/vision package, company paid life insurance and AD&D policies, reimbursement for tuition and professional dues, and paid vacation.

Get to Know Us: 

Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States, Germany, and Hungary ensuring regional expertise and global strength.

The Position:

Reporting to the Service Supervisor, the Solutions Specialist will provide sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and Entrepreneurial Culture.

What You’ll Be Doing:

• Prepare detailed technical proposals for all customer-related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
• Invoicing service work, including spare parts orders, system projects, service visits, and service support
• Travel to client locations to assess customer  issues and collect proper data and important information for the preparation of completing proposals /quotations
• Follow up with customers regarding service issues and warranty claims
• Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
• Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
• Schedule and allocate resources to ensure that service jobs are properly staffed
• Proficient in MS office, word and excel
• Collaborate with corporate service department as needed
• Excellent time management and organization skills are required
• Must be self-motivated, process-minded individual, who is resourceful and reliable
• Travel expectation is less than 10% of time however, this may increase to meet client and/or project needs

What We’re Looking For:

• B.S. degree in Engineering / Robotics Automation Technology, or equivalent experience
• 5+ years’ experience in the custom automation industry
• Experience in Project Management is an asset
• Prior customer service within an automation environment is an asset
• Ability to cost manufacturing components is an asset
• Knowledge of accounting principles and sound business practices.
• Work requires professional written and verbal communication and interpersonal skills.

What We Offer:

• Reimbursement for tuition and professional dues
• Start out with 3 weeks of vacation
• 401k/Retirement plans
• Free snack program

Why Join Us:

Here at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.

Our teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enables us to live up to our name - to eclipse all others, inspiring and creating outcomes that change the world.

Eclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

At Eclipse Automation, we believe in the power of human connection. We do not use AI in our hiring process; every application is personally reviewed by a member of our team to ensure each candidate receives careful consideration.

This publicly advertised job posting is for an existing vacancy. We are seeking a qualified candidate to join our team and assume the responsibilities of this role.

Eclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify eca_hresources@eclipseautomation.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.